Please note the contact form below is for customer service, presales, post sales, advertising, business, site issues or consultancy booking.
Can I contact you with a question about saxophones or playing
Please ask any questions about saxophones or playing on the CafeSaxophone forum
. You will the best answers there. If you specifically want me to answer, then you can post there and tag me in the message @Pete Thomas
I did not receive the email with with my download link
Please check your spam folder. NB: Purchased downloads are also available to download directly from your customer account area.
I am having a problem downloading to iPad or iPhone
This is a common issue and affects all downloads, not just our products. In order to download anything to iPad etc. you will need an app that can handle .zip .pdf and .mp3 downloads. See this article
and/or this app
It may be easier to download to your desktop and then transfer to your tablet.
Must I create an account to buy something?
No. It is optional to create an account at the time of any purchase. This means we will hold your address and purchase history that could save you time when you order something else later on. We never keep or even see any card details. You will also have a link in your account area for any downloads purchased, however this is no different to the link you get in your order email. This account is not the same as a Cafesaxophone member account.
Download expired, reached its limit
- The download may actually have expired. Download links are valid only for a certain number of days and have a limit on number of downloads - please contact us with your order number and date of purchase to reset it. (Ideally reply to your order confirmation email)
- Download manager/accelerator software or browser plugin is interfering with the download. If so try disabling it.
- The files did actually download, but very quickly and you did not realise. Please do a search of your download destination directory before contacting us.
Do you sell outside the UK?
Yes, we sell internationally. Your currency will be automatically converted at the current exchange rate. Note that some countries may charge VAT, import duty and handling fees. We can take no responsibility for these.
Saxophone Instruction DVD region compatibility
This is a PAL all region
DVD so will not require you to reset your DVD player/computer region. However as it is PAL format it may not be compatible with some older U.S. TV sets which are NTSC only, please check if your TV and/or DVD player is compatible with PAL format. If not, it should still work on any computer with DVD drive (anywhere in the world). Please note we have only tested the DVD by playing on DVD systems or playing on computers with standard DVD hardware and software. We cannot guarantee that files extracted (ripped) from the DVD will play successfully. Sharing of copied DVDs or ripped files is illegal.
How much will postage cost?
After adding an item or several items to your cart, click on the Calculate Shipping
button and choose your location from the dropdown menu. This will give you the postage options available to your country.
When will I get my stuff?
Products in stock
We usually post within 1 - 5 working days of receiving an order. We are unable to give exact delivery times, but generally packages to Europe can take 2 - 7 days, outside Europe 4 - 14 days. Under exceptional circumstances (weather, strikes, customs delays) it can take longer.
Out of stock (backorders) or special orders
Out of stock books and DVDs are generally restocked within a week. Out of stock or special order mouthpieces can take between 6 and 10 weeks for manufacturing. From time to time we have a holiday, in which case items will take longer, look out for any notices at the top of the page re:holidays.
How do I find out the price in dollars, yen, euros, dirhams etc?
The checkout pages shows prices in GBP (£). Your bank, credit card company or Paypal take care of the actual conversion, so you can pay with your normal account in your own currency. We don't publish actual rates in different currencies as this is constantly changing so we advise you check with a live currency conversion site such as xe.com