Enquiries & Contact
Please note the contact form below is for customer service, presales, post sales, advertising, business, site issues or consultancy booking.
Can I contact you with a question about saxophones or playingPlease ask any questions about saxophones or playing on the CafeSaxophone forum. You will the best answers there. If you specifically want me to answer, then you can post there and tag me in the message @Pete Thomas
I did not receive the email with with my download linkPlease check your spam folder. NB: Purchased downloads are also available to download directly from your customer account area.
I am having a problem downloading to iPad or iPhoneThis is a common issue and affects all downloads, not just our products. In order to download anything to iPad etc. you will need an app that can handle .zip .pdf and .mp3 downloads. See this article and/or this app It may be easier to download to your desktop and then transfer to your tablet.
Must I create an account to buy something?No. It is optional to create an account at the time of any purchase. This means we will hold your address and purchase history that could save you time when you order something else later on. We never keep or even see any card details. You will also have a link in your account area for any downloads purchased, however this is no different to the link you get in your order email. This account is not the same as a Cafesaxophone member account.
Download expired, reached its limit
- The download may actually have expired. Download links are valid only for a certain number of days and have a limit on number of downloads - please contact us with your order number and date of purchase to reset it. (Ideally reply to your order confirmation email)
- Download manager/accelerator software or browser plugin is interfering with the download. If so try disabling it.
- The files did actually download, but very quickly and you did not realise. Please do a search of your download destination directory before contacting us.