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Our profits go to charity. Not just 10% – the whole lot!

Software Downloads

Support for downloads may only be given to registered customers. Please tick the registration box on the checkout page if you are purchasing a digital download. (For TTS2 registration is automatic)
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Security

This website uses a Comodo SSL certificate to protect online transactions with the highest strength encryption. We do not take, or have access to, any of your card details on the site
We do not take, or have access to, any of your card details on the site

If you cannot get help via the FAQs or the forum please use the contact email form or phone. Please note that rude or abusive communications will not be acknowledged.

FAQs

I did not receive the email with with my download link

Please check your spam folder.

NB: Purchased downloads are also available to download directly from your customer account area.

I am having a problem downloading to iPad

This is a common issue and affects all downloads, not just our products. In order to download anything to iPad etc. you will need an app that can handle .zip .pdf and .mp3 downloads.

See this article and/or this app

It may be easier to download to your desktop and then transfer to your tablet.

Download expired, reached its limit

  • The download may actually have  expired. Download links are valid only for a certain number of days and have a limit on number of downloads – please contact us with your order number and date of purchase to reset it. (Ideally reply to your order confirmation email)
  • Download manager/accelerator  software or browser plugin is interfering with the download. If so try disabling it.
  • The files did actually  download, but very quickly and you did not realise. Please do a search of your download destination directory before contacting us.

Do you sell outside the UK?

Yes, we sell internationally, see here

Saxophone Instruction DVD region compatibility

This is a PAL all region DVD so will not require you to reset your DVD player/computer region.

However as it is PAL format it may not be compatible with some older U.S. TV sets which are NTSC only, please check if your TV will play PAL format.

If not, it should still work on any computer with DVD drive (anywhere in the world). Please note we have only tested the DVD by playing on DVD systems or playing on computers with standard DVD playing software. We cannot guarantee that files extracted (ripped) from the DVD will play successfully. Sharing of copied DVDs or ripped files is illegal.

How much will postage cost?

After adding an item or several items to your cart, click on the Calculate Shipping button and choose your location from the dropdown menu. This will give you the postage options available to your country.

When will I get my stuff?

We usually post between 0 and 3 days of receiving an order. We are unable to give exact delivery times, but generally packages to Europe can take 2 – 7 days, outside Europe 4 – 14 days. Under exceptional circumstances (weather, strikes, customs delays) it can take longer.

How do I find out the price in dollars, yen, euros, dirhams etc?

Our currencey converter on the product pages and cart page shows current exchange rates for the most common currencies. For other currencies we advise you check with a live currency conversion site such as xe.com

The checkout pages shows prices in GBP (£). Your bank, credit card company or Paypal take care of the actual conversion, so you can pay with your normal account in your own currency. We don’t publish actual rates in different currencies as this is constantly changing so we advise you check with a live currency conversion site such as xe.com


Contact

For non-sales related contact please see here

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Pre Sales EnquiriesCurrency & ShippingAfter Sales EnquiriesDownload SupportDelivery TimesReturnsSite FeedbackOtherHow much is my saxophone worth?

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Cafe Saxophone Ltd | T/A TamingTheSaxophone | +44 (0)7974 940276

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