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Frequently Asked Questions

I did not receive the email with with my download link

Please check your spam folder.

NB: Purchased downloads are also available to download directly from your customer account area.

I am having a problem downloading to iPad or iPhone

This is a common issue and affects all downloads, not just our products. In order to download anything to iPad etc. you will need an app that can handle .zip .pdf and .mp3 downloads.

See this article and/or this app

It may be easier to download to your desktop and then transfer to your tablet.

Download expired, reached its limit

The download may actually have expired. Download links are valid only for a certain number of days and have a limit on number of downloads - please contact us with your order number and date of purchase to reset it. (Ideally reply to your order confirmation email)
Download manager/accelerator software or browser plugin is interfering with the download. If so try disabling it.
The files did actually download, but very quickly and you did not realise. Please do a search of your download destination directory before contacting us.

Do you sell outside the UK?

Yes, we sell internationally. Your currency will be automatically converted at the current exchange rate.

Saxophone Instruction DVD region compatibility

This is a PAL all region DVD so will not require you to reset your DVD player/computer region.

However as it is PAL format it may not be compatible with some older U.S. TV sets which are NTSC only, please check if your TV and/or DVD player is compatible with PAL format.

If not, it should still work on any computer with DVD drive (anywhere in the world). Please note we have only tested the DVD by playing on DVD systems or playing on computers with standard DVD hardware and software. We cannot guarantee that files extracted (ripped) from the DVD will play successfully. Sharing of copied DVDs or ripped files is illegal.

How much will postage cost?

After adding an item or several items to your cart, click on the Calculate Shipping button and choose your location from the dropdown menu. This will give you the postage options available to your country.

When will I get my stuff?

Products in stock

We usually post within 3 days of receiving an order. We are unable to give exact delivery times, but generally packages to Europe can take 2 - 7 days, outside Europe 4 - 14 days. Under exceptional circumstances (weather, strikes, customs delays) it can take longer.

Out of stock (backorders) or special orders

Out of stock books and DVDs are generally restocked within a week. Out of stock or special order mouthpieces can take between 6 and 10 weeks for manufacturing.

From time to time we have a holiday, in which case items will take longer, look out for any noticesd at the top of the page re:holidays.

How do I find out the price in dollars, yen, euros, dirhams etc?

The checkout pages shows prices in GBP (£). Your bank, credit card company or Paypal take care of the actual conversion, so you can pay with your normal account in your own currency. We don't publish actual rates in different currencies as this is constantly changing so we advise you check with a live currency conversion site such as xe.com

Our profits go to charity. Not just 10% – the whole lot!

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Out of stock (backorders) or special orders