NB: Accounts are for customers only, and are created on the checkout page when you purchase an item
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NB: Purchased downloads are also available to download directly from your customer account area.
This is a common issue and affects all downloads, not just our products. In order to download anything to iPad etc. you will need an app that can handle .zip .pdf and .mp3 downloads.
See this article and/or this app
It may be easier to download to your desktop and then transfer to your tablet.
Yes, we sell internationally. Your currency will be automatically converted at the current exchange rate.
This is a PAL all region DVD so will not require you to reset your DVD player/computer region.
However as it is PAL format it may not be compatible with some older U.S. TV sets which are NTSC only, please check if your TV and/or DVD player is compatible with PAL format.
If not, it should still work on any computer with DVD drive (anywhere in the world). Please note we have only tested the DVD by playing on DVD systems or playing on computers with standard DVD hardware and software. We cannot guarantee that files extracted (ripped) from the DVD will play successfully. Sharing of copied DVDs or ripped files is illegal.
After adding an item or several items to your cart, click on the Calculate Shipping button and choose your location from the dropdown menu. This will give you the postage options available to your country.
We usually post within 1 - 5 working days of receiving an order. We are unable to give exact delivery times, but generally packages to Europe can take 2 - 7 days, outside Europe 4 - 14 days. Under exceptional circumstances (weather, strikes, customs delays) it can take longer.
Out of stock books and DVDs are generally restocked within a week. Out of stock or special order mouthpieces can take between 6 and 10 weeks for manufacturing.
From time to time we have a holiday, in which case items will take longer, look out for any notices at the top of the page re:holidays.
The checkout pages shows prices in GBP (£). Your bank, credit card company or Paypal take care of the actual conversion, so you can pay with your normal account in your own currency. We don't publish actual rates in different currencies as this is constantly changing so we advise you check with a live currency conversion site such as xe.com