Products in stock
We usually post within 3 days of receiving an order. We are unable to give exact delivery times, but generally packages to Europe can take 2 - 7 days, outside Europe 4 - 14 days. Under exceptional circumstances (weather, strikes, customs delays) it can take longer.
Out of stock (backorders) or special orders
Out of stock books and DVDs are generally restocked within a week. Out of stock or special order mouthpieces can take between 6 and 10 weeks for manufacturing.
From time to time we have a holiday, in which case items will take longer, look out for any notices at the top of the page re:holidays.