Terms and Conditions

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Postage

1st Class/Airmail

These options are cheaper but will not be tracked or insured. We do not advise using these options for mouthpieces as you would then betaking the risk on any loss or damage in the post.

Special delivery (UK)/Tracked & Signed (outside UK)

You should use these options for mouthpieces. We will insure any items sent via these methods.

Returns and Cooling off period

You may return the item in new condition within 7 days of receipt of order (provided the packaging is intact and the item is unused) for a refund. This does not apply to digital downloads, special custom orders, e.g. mouthpieces with tip openings different to the advertised production models, or B stock mouthpieces. Refunds for returns cover the cost of the item, not shipping or customs charges unless the item is returned and deemed to be faulty under a warranty.

Important for all Returns!!!

Before returning any item you must contact us.  Returns using incorrectly marked customs forms may not be accepted.

Mouthpiece Returns

Returns on played but undamaged production model mouthpieces are generally accepted within one week of customer receipt of the mouthpiece, subject to a discretionary cleaning and restocking fee. Please use a mouthpiece patch to avoid bite marks. NB: metal ligatures can scratch mouthpieces, ideally use a fabric ligature or place some protective material, e.g. a piece of card or electrical tape, between ligature and mouthpiece.

If you buy two or more mouthpieces for comparison with the intention to keep one and return the others, you can take advantage of our two mouthpiece discount, which will apply even if you return one.

Please note that mouthpieces may have slight scratching on the table, this is not a defect. Mouthpiece tables are not cosmetically finished, they are finished to the extent that the mouthpiece plays at its best. Further polishing after this point may be detrimental to the sound and response, so we do not take returns due to these very slight scratches caused by the machining process.

Restocking Fees

We try to keep these to an absolute minimum and will not charge for mint condition returns. Depending on any polishing or plating due to ligature damage can be from £5 for refurbishing of mint condition mouthpieces up to £25 for Onyxite or £50 for metal in some cases if replating or refinishing is required due to damage. This does not affect your statutory rights.

Ten year mouthpiece guarantee

If the product is found to be faulty due to either materials or workmanship it may be returned for a full refund. Note that bite marks are not included and are counted as were and tear. We advise the use of a mouthpiece patch.

How much will postage cost?

After adding an item or several items to your cart, click on the Calculate Shipping button and choose your location from the dropdown menu. This will give you the postage options available to your country. You can use our handy live currency converter to see an approximate conversion rate.

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Frequently Asked Questions
I did not receive the email with with my download link

Please check your spam folder.

NB: Purchased downloads are also available to download directly from your customer account area.

I am having a problem downloading to iPad or iPhone

This is a common issue and affects all downloads, not just our products. In order to download anything to iPad etc. you will need an app that can handle .zip .pdf and .mp3 downloads.

See this article and/or this app

It may be easier to download to your desktop and then transfer to your tablet.

Download expired, reached its limit
  • The download may actually have  expired. Download links are valid only for a certain number of days and have a limit on number of downloads - please contact us with your order number and date of purchase to reset it. (Ideally reply to your order confirmation email)
  • Download manager/accelerator  software or browser plugin is interfering with the download. If so try disabling it.
  • The files did actually  download, but very quickly and you did not realise. Please do a search of your download destination directory before contacting us.
Do you sell outside the UK?

Yes, we sell internationally. Your currency will be automatically converted at the current exchange rate.

Saxophone Instruction DVD region compatibility

This is a PAL all region DVD so will not require you to reset your DVD player/computer region.

However as it is PAL format it may not be compatible with some older U.S. TV sets which are NTSC only, please check if your TV and/or DVD player is compatible with PAL format.

If not, it should still work on any computer with DVD drive (anywhere in the world). Please note we have only tested the DVD by playing on DVD systems or playing on computers with standard DVD hardware and software. We cannot guarantee that files extracted (ripped) from the DVD will play successfully. Sharing of copied DVDs or ripped files is illegal.

How much will postage cost?

After adding an item or several items to your cart, click on the Calculate Shipping button and choose your location from the dropdown menu. This will give you the postage options available to your country.

When will I get my stuff?

Products in stock

We usually post within 3 days of receiving an order. We are unable to give exact delivery times, but generally packages to Europe can take 2 - 7 days, outside Europe 4 - 14 days. Under exceptional circumstances (weather, strikes, customs delays) it can take longer.

Out of stock (backorders) or special orders

Out of stock books and DVDs are generally restocked within a week. Out of stock or special order mouthpieces can take between 6 and 10 weeks for manufacturing.

From time to time we have a holiday, in which case items will take longer, look out for any noticesd at the top of the page re:holidays.

How do I find out the price in dollars, yen, euros, dirhams etc?

The checkout pages shows prices in GBP (£). Your bank, credit card company or Paypal take care of the actual conversion, so you can pay with your normal account in your own currency. We don't publish actual rates in different currencies as this is constantly changing so we advise you check with a live currency conversion site such as xe.com

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